Our Policies, Terms and Conditions

Effective 10-19-2019 – Present Day

Agreement to Terms

By engaging with Danielle Tremblay Leicht of Insight with Animals LLC—whether through a session, class, training, workshop, or the purchase or redemption of a gift certificate—the client acknowledges entering into an agreement and agrees to the policies, terms, and conditions outlined below.

The terms “clients,” “participants,” “event listeners,” “purchasers,” and “students” refer to any individual who voluntarily engages with or requests services or offerings from Danielle Tremblay Leicht / Insight with Animals LLC.

1. Rescheduling Appointments

• A client may reschedule a regular or urgent phone session more than 24 hours before the scheduled appointment time.
  To reschedule, the client must use the “Edit Appointment” link located at the bottom of the booking confirmation email.
• Rescheduling is not available less than 24 hours before the scheduled appointment.
  If the client cannot attend the reserved time, no refund will be issued, and the payment is forfeited, regardless of reason or circumstance.

2. Cancellation of Prepaid Sessions, Workshops, Classes, or Trainings

• If the client requests cancellation more than 24 hours before the scheduled appointment, a refund may be issued minus a $30 cancellation fee, regardless of reason or circumstance, including emergencies or the passing of an animal.
• Cancellations requested less than 24 hours before the scheduled appointment are not eligible for a refund, and the full payment is forfeited.

3. Missed Appointments (No Shows and Late Arrivals)

• If the client misses a session, class, training, workshop, or event—or does not show up—no refund will be issued, and the full payment is forfeited, regardless of reason, circumstance, or travel delays.
• If the client joins a session late, only the remaining time will be provided. Missed minutes are forfeited and non refundable.
• Clients are encouraged to avoid scheduling sessions on or near travel days to reduce the risk of missing an appointment due to delays.

4. Gift Certificates

• Gift Certificate purchases are non refundable.
• A Gift Certificate may be transferred to another recipient by providing Danielle with the new recipient’s full name. The original expiration date remains unchanged.
• When redeemed, a Gift Certificate is treated as cash. All policies in this document apply to the individual redeeming it.

5. Refunds for Classes, Trainings, and Workshops (Zoom or In Person)

• Refunds requested more than 24 hours before the class will be issued minus a $30 cancellation fee.
• Refunds are not available less than 24 hours before the class, including same day cancellations, no shows, or late arrivals, regardless of reason or circumstance.

6. Refunds During an Active Session

• If the client expresses dissatisfaction during the session and requests to end the call, the session may be stopped. A pro rated refund will be issued based on the unused time.
• If the client does not express dissatisfaction during the session but later raises concerns after the session has ended, no refund will be issued, as the service has already been provided.

7. Liability

• All communication, translation, and information provided by Danielle Tremblay Leicht / Insight with Animals LLC is intended for personal reflection and insight only. It is not veterinary advice, diagnosis, treatment, training, or behavioral intervention.
• The client accepts full responsibility for all decisions regarding their animal’s health, behavior, and care.

  The client agrees to consult their veterinarian, trainer, or other qualified professionals before acting on any information provided in a session, class, workshop, or event.

• By engaging with Danielle Tremblay Leicht / Insight with Animals LLC, the client agrees to hold harmless and release Danielle Tremblay Leicht and Insight with Animals LLC from any and all liability arising from the client’s use, interpretation, or application of the information provided.
• The client, not Danielle, is solely responsible for any outcomes related to their choices, actions, or interpretations of the information received.

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