Cancellation/Refund/Missed Appointments Policy

Effective 10-19-2019

Dear Clients,

I truly value working with you and for you.  I appreciate your respect for my time, my work and my business.  As with any business, having a transparent cancellation and refund policy in place is simply a good business practice.

By scheduling time with me or making a purchase of any kind (including for a workshop/class/training, session, coaching/mentoring, gift certificate, animal communication practice, etc.) you are agreeing to adhere to my cancellation/refund policy as stated below.      

~Danielle Tremblay

We have a 24 hour Cancellation Policy.

If you choose to cancel or reschedule your appointment and it is 24 hours or more away from your appointment start time, the following applies:

-Rescheduling is permitted (and easy to do)!  You can reschedule an appointment that you booked yourself by going to your original confirmation email. Once there click the ‘view appointment details’ link at the bottom of that email to modify your booking date and time. (If someone besides yourself booked you into my calendar, email me for directions on how to reschedule.)

Email:  Insightwithanimals@hotmail.com

-Or if you prefer a refund, a full refund minus the below processing fees for sessions and any other purchases from Insightwith Animals.com will apply:

The processing fee on a purchase amount of $1-$55 is $3.00 
The processing fee on a purchase amount of $56 to $100 is $4.00
The processing fee on a purchase amount of $101 dollars and beyond is $5.00

If it is less than 24 hours away from the start of your appointment time, the following applies:

-Cancellation with notification provided by the client that occurs by email (no texts) less than 24 hours from the start time of an appointment but before the actual appointment begins, will be given a full refund minus a $25 ‘last minute cancellation’ charge.

-A client desiring to reschedule their appointment who gives emailed notification of this when we are less than 24 hours from the start of our appointment will have their appointment treated like a last minute cancellation and thus will be given a full refund minus a $25 ‘last minute cancellation’ charge.  (A client can then reschedule themselves back into the booking calendar if they so choose, repurchasing a session at the website listed rates).

This $25 ‘last minute cancellation charge’ is in place because when notice to reschedule or cancel is given to me less then 24 hours away from an appointment, it is unlikely that I will find a client in time to fill your place.  As I generally do no more than 4 sessions a day, clients keeping their appointments is greatly appreciated. 

For Missed Appointments* (including missed trainings, coaching teleclasses, etc.) no refund will be given. Your payment will be forfeited.

*An appointment is considered missed if a client does not meet me on the call or skype session within…

-The first 8 minutes of a 15 minute session 

or

-Within the first 15 minutes of any session 30 minutes or longer

Understand that if a client joins a call late, we may only* be able to utilize the remaining call time time for our session,  This means your missed minutes would be forfeited and unrefundable.

*The length of time will be determined by Danielle’s schedule and other clients scheduled behind the late arriving client.    

Refunds:

If a client is unhappy with the unfolding session and makes it clear to me during the session, I am happy to end the session and refund the unused time on a pro-rated basis.

If a client does not speak up during their session but instead expresses any unhappiness after the session has concluded, no refund will be given as the work has been completed.