Our Refund, Rescheduling and Other Policies

Effective 10-19-2019. Updated 4-13-2024

Dear Client and Students,

I truly value working with you and for you.  I appreciate your respect for my time, my work and my business.  As with any business, having a transparent cancellation and refund policy in place is simply a good business practice.

By scheduling time with me or making a purchase of any kind, you are agreeing to my policies as stated on this page.   ~Danielle Tremblay

Regarding RESCHEDULING:

Rescheduling is permitted if requested (or done yourself through the booking system) as long as your session is 24 hours or more before your appointment.  To reschedule in the booking system yourself, which is easy, just do the following: Go to your original ‘booking confirmation’ email.  Click the provided link which lets you modify/edit your appointment date, while saving all your original booking notes and photos. 

Rescheduling your session that is under 24 hours away is not available and no refund will be given if you are unable to make your originally booked appointment (see missed appointments).  This is because your time slot was reserved for you.  There is not enough time for Danielle to schedule another paying client in your place.  Your appointment and payment will be forfeited if you are unable to show.    

Regarding CANCELLING YOUR UPCOMING SESSION:

You may request a refund minus a $30.00 cancellation fee, provided that your session is greater than 24 hours away from your booked appointment. 

Regarding MISSED APPOINTMENTS: 

For missed appointments or no shows, no refund will be given.  All payment will be forfeited.

If a client joins a call late, you may only be given the remaining unused call time still available within your time slot vs. the entire amount of time you booked.  Which is determined by Danielle’s schedule.   Any missed minutes would be forfeited and unrefundable. 

Regarding GIFT CERTIFICATES:

There are no refunds on Gift Certificates purchases.  (You may transfer the purchase to a different recipient by providing me with their full name.  The original expiration date remains in effect.)  

Regarding ALL ZOOM and IN-PERSON CLASSES & WORKSHOPS… 

No refunds will be given less than 24 hours away from class/the day of class.  This applies to no shows/late arrivals.  Refund requests for classes/workshops made more than 24 hours away from class will be granted minus a $30.00 cancellation fee. 

A NOTE ON REFUNDS WHILE A SESSION IS TAKING PLACE:

If a client is unhappy with the unfolding  session and makes it clear to me during the session by requesting to end the session, we can do so.   The refund would be pro-rated based on the unused time remaining.

If a client does not speak up during their session but instead expresses any unhappiness after the session has concluded, no refund will be given as the work has been completed.